Privacy Policy
Wish & Desire attaches particular importance and respect to the protection of the personal data of its business partners.
This Privacy Policy (hereinafter “Policy”) covers the conditions for the collection, storage and use of personal information by Wish & Desire, located at 117 Agia Eleoussis Street in Maroussi, Athens, Greece, tel. +302108022245, e-mail. info@wishanddesire.gr
About Wish & Desire Company
Wish & Desire is a Greek boutique luxury lifestyle management and concierge services company. This Privacy Policy applies to the company “Wish & Desire” (hereinafter “W&D”) and the personal data that W&D holds for individuals. Information about companies and other entities is not included in the scope of this Policy.
W&D is responsible for the website www.manosm.sg-host.com, which is the company’s website. The personal data you fill in on our website (info@wishanddesire.gr) to contact you is processed and will be kept in our company records.
This Policy and its Terms may be updated from time to time, and you should therefore be regularly informed of its content and check for any changes.
1. What is personal data?
The term “personal data” as used in this Policy refers to information of individuals, whether private or professional, such as name, email, contact telephone, etc., which may be used to identify a customer or visitor of the site, hereinafter referred to as “Personal Data or Data”.
2. What is Personal Data Processing?
Processing of Personal Data is the collection, registration, organization, storage, customization, modification, retrieval, search of information, use, transmission to third parties, dissemination, association, combination, restriction, deletion and destruction of personal data.
3. How is your data collected?
We collect information about you including in the following cases:
- When you contact us directly, over the phone or through our website, to request information about the products or services we offer.
- If you buy a product or service directly from us.
- If you are under the age of 16, you should not give us any information about you unless you have the consent of the person in charge of your parental responsibility.
- lease help us keep your information up-to-date by informing us of any changes to your personal information.
4. What kind of personal information do we collect about you?
The following categories of data about you may be collected and further processed through the various services and media described in this Policy:
- Communication Data ► i.e. name, phone numbers, email address.
- Use of the Website & Communication ► how you use our site and whether you open or promote our communications, including information collected through cookies (our Company Cookies Policy available here defines the details).
5. For what purpose do we process your information?
Customer Support – Marketing – Sales – We collect your Data when you sell goods from our physical store or through our Company sellers or to support our customers after purchasing a product from our company.
In addition, we collect your data, and in particular the email address from our website www.manosm.sg-host.com, solely for the purpose of periodically sending newsletters about our company’s products, services, projects and progress.
6. What is the legal basis for your data processing by the Company?
For your data related to the sending of newsletters, and the use of Cookies the processing of these Cookies is based on your consent.
7. Who Are Your Data Recipients?
Recipients of the Data are the absolutely necessary staff of the Company, which is committed to confidentiality. We may share or disclose your data when you have explicitly requested it or when required by law.
8. How do we ensure that Processing Officers respect your Personal Data?
The Executors have agreed and are contractually bound by the Company:
- Keep confidentiality,
- Not send to third parties Data without the Company’s permission,
- Take appropriate security measures,
- Comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.
9. Do We Send Your Data Abroad?
We do not send your data outside the European Union (EU). Your Personal Data is stored and processed only within the EU.
10. How long do we store your Data and when do we delete it?
The data provided by you will be kept / stored by us only for as long as it is required to fulfill the purpose for which you have disclosed your data to us and in accordance with applicable laws.Specifically for the data that we process about you and which we process, it is maintained by obtaining the relevant consent, which is calculated by reading and accepting the Privacy Policy posted on our homepage until you recall it.
The data which we collect from cookies, we delete them in accordance with our Cookies Policy.We restrict access to your data to those who need to use it for this purpose.
11. Is Your Data Safe?
We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures to safeguard and protect your Data from any form of accidental or unauthorized processing.We use an Electronic Security Certificate (SSL – Secure Socket Layer) to ensure secure data exchange between the website and your browser.
These measures shall be reviewed and amended where necessary.
The processing of your Data in any way is only permitted by our authorized persons, employees and associates solely for the purposes stated above.
12. What rights do you have as a data subject and can you exercise them?
- You have the right to access your personal data.
This means that you have the right to ask us if we are processing your Data. If we process your Data you can request to know the purpose of the processing, the kind of Data we hold, who we give it to, how long we store it, if we make automated decisions, but also about your other rights, such as correction, deletion of data, limitation of processing and reporting to the Privacy Authority. - You have the right to correct inaccurate personal data.
If you find that your Data is incorrect you can request us to correct it - You have the right to delete / right to be forgotten.
You may ask us to delete your data if it is no longer necessary for the above processing purposes or if you wish to revoke your consent if this is the only legal basis. - You have the right to portability of your Data.
You can ask us to read the Data you provided, or ask us to forward it to another controller. - You have the right to restrict processing.
You can ask us to limit the processing of your Data for as long as your processing of objections is pending. - You have the right to object to the processing of your Data.
You may object to the processing of your Data or consent, and we will stop processing your Data unless there are other compelling and legitimate reasons that prevail over your right.
13. How can you exercise your rights?
If you wish to contact us for any issues regarding the processing of your Data and the exercise of your rights, you may contact the company’s Data Protection Officer at: Agia Eleousis 117, Maroussi, PC. 15125, Athens, Greece or email info@wishanddesire.gr
14. When do we respond to your Requests?
We will respond to your Inquiries free of charge without delay, and in any case within one (1) month after we receive your request. However, if your Request is complex or there is a large number of your Request we will let you know within the month if we need to receive an extension of another (2) two months within which to respond.If your Claims are manifestly unfounded or excessive in particular due to their repeated nature, the Company may charge a reasonable fee, taking into account administrative costs for providing the information or performing the requested action or refusing to respond to the Request.
15. Where can you turn for the development of your Requests?
For more information you can contact the company’s Data Protection Officer at: Agia Eleousis 117, Maroussi, PC. 15125, Athens, Greece or email info@wishanddesire.gr
16. Do we use automated decision making / including profiling when editing your Data?
We do not make decisions, nor do we create profiles based on automated processing of your Data.Cookies are used on our website www.manosm.sg-host.com, always after information and your consent.
17. What is the law applicable to the processing of your Data by us?
We process your Data in accordance with the General Regulation on the Protection of Personal Data 2016/679 / EU, and generally the applicable national and European laws and regulations on the protection of personal data.
18. Where can you appeal if we violate applicable data protection law?
You have the right to file a complaint with the Privacy Authority (Kifissias Post Office 1-3, 115 23, Athens, tel. 2106475600, e-mail contact@dpa.gr), if you believe that the processing of your Personal Data violates applicable national and regulatory data protection laws.
19. How will you be informed of any amendments to this Policy?
We will update this Policy whenever necessary. If there are significant changes to the Policy or the way we use your Personal Data, we will notify you either by posting a notice at a prominent point before the changes take effect or by any other appropriate means. We encourage you to read this Policy regularly to know how your Data is protected.The Company is the Data Processor in charge of the processing.
Our address is: 117 Agias Eleoussis Street, Maroussi, PC 15125, Athens, Greece
The email address: info@wishanddesire.gr